Overview
If you believe your bill is incorrect, we’ll review and correct it if needed.
Common Causes
- Billing cycle overlap
- Additional services (extra pickups, bulk waste)
- Incorrect account details
- System or processing errors
What You Can Do
- Review your invoice details
- Check for any additional services used
- Compare with previous bills
How to Raise a Request
Provide:
- Account number / customer ID
- Invoice number
- Description of the issue
What Happens Next
- Billing team reviews your account
- Corrections or refunds processed if applicable
- You receive a detailed explanation
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