Overview
If your waste was not collected on the scheduled day, we’ll help you resolve this quickly.
Possible Reasons
- Bin was not placed outside on time
- Incorrect bin placement (blocked or inaccessible)
- Route delays due to weather or operational issues
- Public holiday schedule changes
What You Can Do
- Ensure your bin is placed outside before the collection time
- Check if there were any service alerts or delays
- Verify your collection schedule
How to Report
Please contact our support team with:
- Address
- Collection date
- Type of waste (general/recycling/organic)
What Happens Next
- We verify service logs and route data
- Arrange a priority pickup if missed
- Share updates on resolution
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