Overview
If your bin or property was damaged during collection, we take this seriously.
What to Check First
- Type of damage (bin lid, wheels, cracks, property impact)
- When the damage occurred
How to Report
Please provide:
- Address
- Description of damage
- Photos/videos (recommended)
- Date and time of incident
What Happens Next
- Investigation using vehicle logs and crew reports
- Inspection if required
- Repair or replacement arranged (based on findings)
Important Note
Claims are assessed based on operational records and evidence.
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