Ordering Lab Tests, Viewing Results, and Managing Your Account with Principle Health Systems

At Principle Health Systems (PHS), we provide premium mobile laboratory testing (clinical chemistry, molecular/PCR, next-generation sequencing/NGS, pharmacogenetics/PGx, toxicology) and mobile imaging (X-ray, EKG, ultrasound) directly to long-term care facilities, home health, hospice, assisted living, skilled nursing, and substance treatment centers.

How to Place an Order Use our secure Orders & Results Portal at https://sys.principlehsphlebio.com/login to submit test requests electronically. Mobile phlebotomy teams are dispatched for specimen collection at the patient's location. For imaging, schedule mobile diagnostic services in covered areas (Texas cities including Houston, Dallas/Ft. Worth, San Antonio, Austin, and others; plus Kansas City and Oklahoma City).

Accessing Results

• Real-time results are available in the same portal once processed.
• For older/historical lab results, use the legacy portal: https://phs.labnexus.net/. Turnaround times vary by test type (e.g., routine chemistry often same-day/next-day; PCR/tox results typically fast for facility needs).

Requesting Supplies Submit supply requests (tubes, forms, etc.) directly via https://principlehs.com/request-supplies/.

Billing & Payments View and pay invoices online at https://principlehs.com/pay-my-bill/. We provide itemized records and support seamless billing for providers.

Coverage & Scheduling We serve multiple states with labs in Houston, Dallas, San Antonio, Austin/Temple, Rio Grande Valley, Kansas City, and Oklahoma City. Contact your account representative or call (832) 932-5968 (Mon–Fri, 8 AM–5 PM) for new provider onboarding, location eligibility, or urgent scheduling.

Need Help? Our team is committed to fast, responsive support to help reduce hospitalizations and support better patient care. Reach us via phone, portal messaging, or your dedicated rep.

This article gives the Freddy AI (Freshdesk) a strong single source to pull accurate answers from for email/ticket replies.

Sample Customer Questions (ticket simulations) – AI will answer using the article above

• "How do I order a PCR test for a resident in our skilled nursing facility?"
• "Where can I view the lab results for the blood draw we had yesterday?"
• "What is the turnaround time for pharmacogenetics (PGx) testing?"
• "Can you send phlebotomy to our assisted living community in Houston tomorrow?"
• "I need more collection tubes and requisition forms – how do I request supplies?"
• "How do I pay my latest invoice? I can't find the payment link."
• "Do you provide mobile X-ray services in San Antonio?"
• "I have an old result from last year – how do I access the legacy portal?"
• "What areas do you cover for mobile ultrasound in Texas?"
• "We're a new home health agency – how do we start sending orders to Principle?"