Common Solutions: Launching & Managing Your ViewLift OTT Streaming Platform

At ViewLift, we help sports leagues, media companies, broadcasters, and content owners launch and scale their branded OTT video streaming services quickly and reliably.

Here are solutions to the most frequent questions our customers ask:

1. How quickly can I launch my OTT app/service with ViewLift? Most clients launch their streaming service in just a few weeks. We use proven templates, pre-built App CMS tools, and consultative setup to avoid heavy development. You get 100+ customizations for branding (logos, colors, UI layouts) without needing a large dev team. Automatic updates push across all devices once live.
2. What monetization models does ViewLift support? We offer 9–12+ models, including SVOD (subscriptions), AVOD (ads), TVOD/pay-per-view, hybrids, and custom combinations. Set up subscriptions, insert ads, enable transactional purchases, or mix them. Our tools track revenue from campaigns and help maximize user lifetime value through targeted offers and personalization.
3. How do I upload and manage videos/content? Use our Video CMS: Drag-and-drop bulk uploads, organize libraries, add metadata for SEO, schedule content, and manage both VOD (on-demand) and live streams. The interface is user-friendly—no advanced coding required. For bulk management or SEO optimization, use the built-in tools to improve discoverability.
4. Does ViewLift support live streaming (e.g., for sports/events)? Yes — we provide low-latency live streaming alongside VOD. Ideal for sports leagues, news, or events. Schedule live events, deliver globally with minimal lag, and combine with linear channels or on-demand replays for a seamless fan experience.
5. Which devices and platforms can viewers use? Your content distributes to 16+ platforms out-of-the-box: iOS, Android mobile, web browsers, Roku, Apple TV, Android TV, Amazon Fire TV, smart TVs, connected devices, and more. No separate builds needed—our App CMS handles cross-device delivery and updates.
6. How secure is my content on ViewLift? We use next-generation encryption, full DRM (Digital Rights Management) protection, and fortified security measures to prevent unauthorized access and piracy. This keeps premium content safe for major clients like sports leagues and broadcasters.
7. What analytics and insights are available? Access detailed dashboards for user behavior, engagement metrics (watch time, searches), revenue tracking, personalization performance, and viewer lifetime value. Use insights to refine content, run targeted campaigns, recommend shows, and optimize monetization.
8. Can I customize the viewer experience (recommendations, watch history, etc.)? Yes — enable personalization features like watch history, AI-driven show recommendations, and tailored user journeys. Combine with analytics to turn casual viewers into loyal fans.
9. What if I face playback issues or need technical help? Common playback fixes: Check internet connection, clear cache, update the app/device, or verify geo-restrictions/settings. For deeper issues, include your account details, device type, and error messages—our support team (or FanAssist AI for quick queries) will investigate promptly.
10. How do I get started, request a demo, or upgrade my plan? Contact our team via the portal or email. We offer demos, consultations, and scalable plans based on your audience size and needs. Existing clients can reach techsupport@viewlift.com for setup assistance.

If your specific issue isn't covered here, reply to your ticket with more details (account ID, screenshots, or exact steps)—our team reviews every query and responds quickly.