How to Report or Handle Suspicious Activity and Protect Your EECU Accounts

At EECU, member security is our top priority. We actively monitor accounts and will never call, text, or email asking you to:

• Withdraw or transfer money to "protect" your account
• Share your full account number, password, PIN, OTP, or debit/credit card details
• Purchase gift cards, cryptocurrency, or wire money to resolve an issue

Common fraud warning signs include:

• Urgent requests claiming your account is compromised
• Emails/texts with poor grammar or unfamiliar sender addresses (official emails come only from @eecu.org domains)
• Requests to move funds to a "safe" external account

What to do if you suspect fraud:

1. Do NOT respond or click any links in suspicious messages.
2. Immediately call us at (817) 882-0800 (available during business hours) or use our secure online banking message center after login.
3. If it involves your debit/credit card, call 24/7 support at (800) 333-9934.
4. Freeze your card instantly via mobile/online banking if needed.
5. Report suspected identity theft to us so we can place additional protections.

We recommend enabling transaction alerts, using strong unique passwords, and never sharing authentication codes. If you've already shared information or lost money, contact us right away — the sooner we know, the better we can help limit damage.

Questions? Raise a ticket or reply directly — we're here 24/7 for urgent fraud concerns.