App Access Problems

Overview

If you’re unable to log in, not receiving OTP, or the app keeps crashing or freezing, this guide will help you get back into your Careem account quickly.

1. Unable to Log In

Common reasons

• Incorrect phone number or country code

• Pending app updates

• Temporary service issues

• VPN or restricted network blocking login

Quick Fix

1. Confirm your correct mobile number and country code

2. Update the Careem app to the latest version

3. Turn off VPN or proxy networks

4. Try switching between Wi-Fi and mobile data

2. OTP Not Received

If OTP isn’t being delivered:

• Confirm the number entered is correct

• Ensure your phone has network coverage

• Clear SMS inbox (if full)

• Avoid using virtual numbers

• Restart your phone

If still not receiving OTP, contact support for manual verification.

3. App Keeps Freezing or Crashing

This may happen due to outdated versions or corrupted app data.

Try the following:

1. Force-close the app and reopen

2. Clear app cache:

   • Android: Settings → Apps → Careem → Storage → Clear Cache

   • iOS: Offload the app and reinstall

3. Restart your phone

4. Reinstall the app if issue continues

4. “Account Not Found” or “User Does Not Exist” Error

This happens if:

• You are entering an unregistered number

• Country code incorrect

• Your account was recently deleted

Fix

Verify the correct number or contact support to check account status.

5. Stuck on Loading Screen

The app may hang due to connectivity or server issues.

Try:

• Switching Wi-Fi ↔ mobile data

• Turning Airplane Mode ON and OFF

• Restarting the app

• Updating to latest version

If issue persists, share a screenshot with support for investigation.

6. App Not Opening After Update

Sometimes new app versions conflict with device OS.

Solution

• Restart the phone

• Update your device OS

• Reinstall the Careem app

• Try logging in from another device to confirm if the issue is device-specific

7. Device Compatibility Issues

Old or unsupported devices may experience consistent failures.

Check if your OS is supported:

• Android: 7.0+

• iOS: 13+

If your OS is older, you may need to upgrade your device software.

Still Having Trouble Accessing the App?

Please contact customer support with the following:

• Your registered phone number

• Device model & OS version

• Screenshot or screen recording of the issue

• Time when the issue occurred

Our team will help restore access as quickly as possible.