Overview
If your Access Bank debit card is not working at ATMs or POS terminals, this article will guide you through the common reasons and steps to resolve the issue quickly.
Possible Causes
Card Expiry: Check the expiry date on your card. Expired cards cannot be used.
Incorrect PIN: Multiple wrong PIN attempts can temporarily block your card.
ATM Network Issues: Sometimes the problem may be with the ATM or POS terminal, not your card.
Daily Transaction Limits: You may have reached your daily withdrawal or transaction limit.
Card Deactivation: Your card may have been blocked due to suspicious activity or at your request.
Steps to Troubleshoot
Verify Your PIN
Ensure you are entering the correct PIN.
If you forgot your PIN, you can reset it via the Access More mobile app or at your branch.
Try Another ATM or POS
Sometimes the terminal may be offline or not supported.
Check Card Status
Log in to Access More app or Internet banking to check if your card is active.
Contact Customer Care
If the card is active and the problem persists, contact Access Bank immediately:
Customer Care Phone: 0700 300 0000
WhatsApp: +234 909 090 1901
Additional Tips
Do not share your PIN with anyone.
If your card is lost or stolen, request immediate card blocking via customer care.
Keep your card within the recommended transaction limits.
Next Steps
If you have followed the above steps and your card still does not work, visit the nearest Access Bank branch for further assistance.
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