Account-Related Queries

Overview

This article helps you resolve the most common account-related questions such as updating personal information, changing phone numbers, issues with verification, and accessing past ride/order history.

1. Updating Your Profile Information

Change Your Name or Email

You can easily update your personal details from the Careem app:

1. Open the Careem App

2. Go to Profile → Account Settings

3. Update your name or email address

4. Tap Save

If the updated information doesn’t reflect immediately, try restarting the app.

2. Changing Your Phone Number

If you’ve changed your mobile number:

A. You still have access to your old number

1. Open Careem App

2. Go to Profile → Phone Number

3. Enter the new phone number

4. Complete the OTP verification

B. You do NOT have access to your old number

This requires identity verification for your safety.

Please share with us:

• Your full name

• Your registered email ID

• Your last ride/order details (date, approx. amount)

• New phone number you want to update

Once confirmed, our support team will update your number securely.

3. Issues With OTP Not Being Delivered

If you are not receiving OTP:

• Ensure your mobile device has network connectivity

• Disable any spam filters/blocking apps that might prevent SMS

• Try switching between mobile data and Wi-Fi

• If still not receiving OTP, contact support — we may need to verify and resend manually

4. Account Locked or Suspended

Your account could be temporarily locked due to:

• Multiple incorrect password/OTP attempts

• Unusual account activity

• Pending payment issues

• Security-related flags

How to resolve

1. Reach out via in-app chat or support

2. Provide your registered phone number

3. Our team will verify your identity and unlock your account

5. View Ride & Order History

To access your past rides or orders:

1. Go to Your Trips / Orders section in the app

2. Filter by date, service, or status

3. Tap any ride/order to see:

   • Fare breakdown

   • Captain details

   • Route map

   • Receipt

If history is not visible, contact support with the date and service type.

6. Deleting or Deactivating Your Account

To delete/deactivate your account:

1. Go to Profile → Settings → Privacy → Delete Account

2. Confirm the deletion request

3. Your data will be removed as per regional policies

If you cannot access the app, email support with identity verification details.

Still Need Help?

If any of the above steps don’t solve your issue, share the following with our support team:

• Registered phone number

• Email ID

• Screenshot of the error (if any)

• Brief description of the issue

Our team will respond promptly