Overview
At iSmash, many repairs are completed within a few hours. However, some cases require additional time to ensure your device is repaired safely and correctly.
Why delays can happen
? 1. Additional diagnostics required
Some issues are not fully visible during initial inspection.
- Hidden internal damage (e.g., motherboard, connectors)
- Multiple component failures
- Post-repair testing revealing new faults
? In such cases, technicians perform deeper diagnostics to avoid incomplete or incorrect fixes.
? 2. Parts availability
Repairs depend on having the right components in stock.
- Specific parts may need to be ordered
- Newer or less common models may have limited availability
- Quality checks are done before installation
? This can extend turnaround time, especially for non-standard repairs.
?? 3. Workshop workload
Repair time estimates assume standard queue conditions.
- High walk-in volume
- Complex repair backlog
- Peak periods (weekends, holidays)
? Your device may take longer if demand is unusually high.
What you can expect
- Your device is being handled by trained technicians
- Quality and safety checks are prioritized over speed
- You’ll be informed if timelines change
How to check your repair status
You can contact support with:
- Your name or booking reference
- Device type
- Store location (if applicable)
? Our team will provide the latest update on your repair.
What we recommend
- Allow additional time for complex repairs
- Ensure contact details are correct for updates
- Ask for an estimated completion time after diagnostics
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