Order not Delivered yet

Check the Order Status

Log into your account and go to My Orders or click the tracking link from your shipping confirmation email.

Here’s what to look for:

• Delivered: Your package might be nearby — check with neighbors or around your delivery area (porch, garage, mailbox, etc.)

• In Transit: Your package is still on the way. Tracking details will show the latest update.

• Pending / No Movement: It may be delayed or stuck — see Step 3 below.

Check Your Mailbox or Safe Delivery Spots

Even if your tracking says "delivered," packages are sometimes:

• Left with a neighbor

• Placed in a parcel locker or leasing office

• Delivered to a different entry point (side/back door)

Wait 24–48 Hours (If Recently Shipped)

Carriers sometimes scan packages as "delivered" a bit early. If your order was marked delivered within the last day or two, please allow up to 48 hours — it often shows up shortly after.

Contact the Shipping Carrier

Use your tracking number to contact the delivery carrier directly for the most accurate updates.

Carrier Contact Links:

Ask if they can provide:

• A delivery confirmation

• Location details or photo proof (if available)

• Redelivery or package investigation

Still No Package? Contact Us

If your order is significantly delayed or tracking hasn’t updated in several days, we’ll step in to help.

Please reach out to our support team with the following:

• Your Order Number

• The email address used for your order

• A short description of the issue

Contact Us:

• Email: support@example.com

 Prevent Future Delivery Issues:

• Double-check your shipping address at checkout

• Add delivery notes (e.g., leave at front desk)

• Track packages via carrier apps for real-time alerts