Frenda Faqs

Top 5 Customer Support FAQs and Answers

These FAQs are derived from Frenda's support portal and the most commonly referenced support topics on their website.

1. How do I activate the online appointment booking system (Webbtidbok)?

Customer Question

How can patients book appointments online?

Typical Answer

Frenda offers a web-based appointment booking solution ("Webbtidbok") that allows patients to book and reschedule appointments online. Clinics can configure which appointment types are available for booking and maintain control over scheduling rules while reducing phone call volume.

2. How do I get started with Frenda?

Customer Question

What is the onboarding process when switching to Frenda?

Typical Answer

Frenda provides a dedicated onboarding coordinator who guides clinics through implementation. The process typically includes a kickoff meeting, preparation checklist, migration planning, user training, and system configuration to ensure a smooth transition from the previous practice management system.

3. How does Frenda store and protect patient data?

Customer Question

Is patient data stored securely?

Typical Answer

Frenda is a cloud-based platform that centrally manages storage and backups for patient records and radiographic images. The company handles infrastructure, backups, security updates, and maintenance, helping clinics maintain secure and compliant data management while reducing local IT complexity.

4. How do I use Business Intelligence and reporting?

Customer Question

Can I analyze clinic performance and financial data in Frenda?

Typical Answer

Yes. Frenda includes reporting and Business Intelligence capabilities that allow clinics to analyze financial performance, operational statistics, patient activity, and other key metrics. Business Intelligence is one of the most frequently referenced topics in the support portal.

5. How do I manage digital X-rays and images?

Customer Question

Can I import, export, compare, and store dental images in Frenda?

Typical Answer

Yes. Frenda's imaging solution supports image capture, importing and exporting images, comparing studies, adjusting image settings, printing images, and securely storing radiographic data within the platform. Advanced imaging tools are also available for measurement and image enhancement workflows.