Cancellation Policy

Can I cancel my flight?

Once a flight is operational, and does not have a delay exceeding 5 hours, then it is not possible to get a refund. All flights are changeable but they cannot be cancelled.

Flight dates/times/routes can be changed up to 2.5 hours before the flight departure time (name changes can be changed up to 2 hours before the flight) via 'My Bookings' unless you have already checked in, in which case please contact one of our agents using our live chat. You don't need to notify us if you are unable to travel and if you can’t use your outbound flight, you can still use your return flight.

Schedule change

Occasionally, due to unforeseen circumstances, we may have to change flight timings before scheduled departure. If this happens, we will notify you of the schedule change via e-mail. The change will also be reflected in your trip details under the “My Bookings” section in your my account.

You will be entitled to a full refund of all amounts you have paid to us in connection with that flight, if: we change the scheduled departure time by at least 5 hours; this is unacceptable to you; and we cannot book you on an alternative flight which is acceptable to you. Please note that we are not liable for any prepaid expenses directly or indirectly related to the booking affected by the flight time change..