TT2

1. I received an Unpaid Toll Charge Notice (UTCN). What should I do?

Customer Question

I received a penalty or unpaid toll notice. How do I resolve it?

Typical Answer

If you have received an Unpaid Toll Charge Notice, you should review the notice details, including the vehicle registration, journey date, and payment deadline. If you believe the notice was issued incorrectly, you can submit a challenge through TT2's online challenge process and provide supporting evidence. If the charge is valid, payment should be made within the specified timeframe to avoid further escalation.

2. I didn't know the Tyne Tunnel was a toll road. Can the charge be waived?

Customer Question

I didn't see the signs or wasn't aware payment was required. Can the penalty be cancelled?

Typical Answer

The Tyne Tunnel operates as a toll road and users are responsible for paying the toll after using the tunnel. If you believe there were exceptional circumstances, you may submit a challenge with supporting evidence. Each case is reviewed individually, but simply being unaware of the toll requirement may not automatically result in cancellation of the charge.

3. How do I apply for an exemption?

Customer Question

I believe I qualify for an exemption. How do I apply?

Typical Answer

Eligible customers can submit an exemption application through TT2's exemption process. Supporting documentation may be required to verify eligibility. Once approved, the exemption status will be applied according to the terms of the scheme. Customers should wait for confirmation before assuming future journeys are exempt from payment.

4. I already paid the toll. Why did I receive a charge notice?

Customer Question

I paid the toll but still received a notice. What happened?

Typical Answer

This can occur if the payment could not be matched to the vehicle registration, if incorrect vehicle details were entered, or if there was a processing issue. Customers should contact TT2 Customer Services and provide proof of payment, including transaction references and journey details, so the case can be investigated.

5. How do I challenge or appeal a charge?

Customer Question

I believe the charge is incorrect. How do I appeal?

Typical Answer

Customers can submit a formal challenge through TT2's online appeal process. Supporting evidence such as proof of payment, proof of vehicle ownership transfer, exemption documentation, or other relevant records should be included. The case will be reviewed and a response provided after investigation.