Why Was I Debited Twice? How to Request a Refund”

Overview

If you’ve noticed two debit transactions for the same payment, don’t worry — this may sometimes happen due to duplicate bank processing or system delays.
FinChoice ensures all duplicate debits are verified and refunded promptly.

Possible Reasons for Duplicate Debit

1. Bank Processing Delay:
   The bank might have reprocessed a transaction due to network timeout.

2. System Sync Delay:
   If a debit order was submitted during an update cycle, a duplicate request may be triggered.

3. Manual Debit Retry:
   A failed debit that was later retried may overlap with the original request.

What You Should Do

1. Log in to your FinChoice Customer Portal.

2. Click “Report a Payment Issue” under Payments & Refunds.

3. Select “Duplicate Debit” as the issue type.

4. Upload a screenshot of your bank statement or transaction reference for faster processing.

5. Submit your request.

What Happens Next

• A support agent will review your case and confirm the duplicate debit.

• The Finance Operations team will initiate a refund.

• You’ll receive an update on your registered email or SMS once the refund is processed.

Typical refund timelines:

Need Help Faster?

If your refund hasn’t been processed within 5 business days, please reply to your ticket or email support@finchoice.co.za with your transaction reference number.